We have literally installed hundreds of system around the world and could not possibly list them all. Our customers range from small business to global network providers. Below is listed a few of our projects to help you get a better idea of what we can do for you.

Entertainment

Global Switch Limited

Global Switch Limited is a provider of premium rate phone services. Hot Gozzip is one of their main products. Hot Gossip is a real time interactive voice response system designed for the telephone chat market. It is currently operating in the Austral Asia area with great success. It is a custom designed system and software package to allow users to call in via telephone and connect live to others callers currently in the system. A preview of available connections is done through passing messages back and forth to one another real time.

A North Carolina based soccer with one of the best records for club graduates in the country. To date the Club has placed over 500 men's and women's players in top college soccer programs nationwide and hundreds more into the North Carolina and Region III Olympic Development Program and also into the United States National Team program. Gralin provides web hosting services, programming and communication consulting.

Business Services

RNK is a CLEC based in the Boston area. They provide all types of national telephone and data services. RNK is Gralin’s’ newest partner and has created for them a national conferencing system designed to penetrate the large scale public market. The service provides free instant conferencing and is able to be cross marketed amongst their customer base while keeping customer anonymity. Gralin designed the hardware and the software for this service as well as it’ supporting web based service.

Who’s Calling is the worldwide industry leader in Customer Capture solutions. Using patented call measurement and monitoring technology they provide an innovative service that allows you to capture vital intelligence about your prospects and customers - and how you handle them. Gralin associates co-developed their telephone voice recording platform and were contracted to write and support the IVR software.

Large Scale Integration

Online Communications

While no longer in business we feel it necessary to mention this customer because of the type of work done for them. Online Communication was a national gateway for live customer service operations based in Florida. They provided a human answering service for a variety of customers around the country. The unique thing about this system was that it had the ability of letting the agents work from home therefore reducing the labor costs normally associated with large inbound agent systems. With a dial in connection to the internet and an available phone circuit that we could call we were able to have the agent work from a remote location. When a customer would call in for service/support we would forward that call to the agent and provide a screen pop with caller and customer information. This was accomplished in the early 90’s before DSL and cable modems were readily available. Due to competition and changing technology the service as it was operating was no longer needed. This system is an example of Gralin’s ability to accomplish what some thought was not possible at the time.

Gralin was contracted by Reid London House to create a seamless telephone/web service to administer online tests for job recruiting called Quik-Screen. This was done with GoTech, one of our business partners. We created a configuration system that would control both the web and the IVR real time. This entire job was completed in 4 months. After the 911 tragedy Pearson’s Government Services division won the Homeland Security TSA project bid. Gralin and GoTech were part of the design and implementation team creating the system to screen all of the TSA employees for US airports.

Global Network Connectivity

BB Connectivity